19 November 2013
1. The Typhoon Yolanda Information Assistance Center, being supervised by DOLE Secretary Rosalinda Dimapilis-Baldoz, is now on its third day of operation. It continues to receive calls from the public volunteering to help in the national relief and recovery effort after Typhoon Yolanda's fury. The Center operates 24/7 in two locations: (1) 4th Floor, Cargohaus, Brgy. Vitalez, NAIA Complex, Paranaque City, with Hotline 459-2131, and (2) DOLE Call Center at the 4th Floor, DOLE Building, Intramuros, Manila, with Hotline 527-8000.
2. The Center provides information and information assistance. Center personnel accept calls from the public and provide detailed information on how, where, and what to donate; how and where to volunteer; who to contact for missing relatives; who to contact to request for relief operations in areas not yet reached by the government; where to check for updates; and who to contact for health related concerns.
3. The bulk of the calls to the Center is questions on how to volunteer for the on-going national relief and recovery effort and where to drop off donations. Inquiries are also received on how to locate missing persons.
4. As of date, the Center has responded/processed/disposed of 717 calls, 107 of which are from volunteers who were promptly directed to the DSWD's National Resource Operations Cluster (NROC) and three other volunteer processing sites. It has received and referred 28 donation inquiries; 57 calls from persons volunteering their professional expertise as pyscho-social counsellors, doctors, trauma specialists, and social workers; and 7 calls for help to locate missing persons. They, too, were promptly referred to the NROC. The rest of the calls were administrative in nature and follow-up inquiries.
4. All calls to the Center are responded to within the process cycle time of three minutes, using information contained in the FAQs which is regularly updated. The FAQs now provide information on donation drop off points in areas outside of Metro Manila, specifically Cebu, Tacloban, Cagayan de Oro City, and Butuan.